Privacy Policy

Effective Date: 1 August 2026

Thank you for visiting our website at https://custodiansurveyors.co.uk. At Custodian Surveyors & Valuers Ltd, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

  • Name
  • Email Address
  • Postal Address
  • Telephone Number
  • Property Information
  • Any information you voluntarily provide
Usage Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Website Usage Statistics
  • Cookies and Analytics Data

How We Use Your Information

  • Respond to enquiries.
  • Provide surveying and valuation services.
  • Issue quotations and reports.
  • Improve our website and customer experience.
  • Send newsletters or updates where you have opted in.
  • Meet legal and regulatory obligations.

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.

Sharing Your Information

We do not sell your personal information. Where necessary, we may share information with trusted third-party providers who assist us in delivering our services. All third parties are required to keep your information confidential and process it securely. We may also disclose information where required by law or where necessary to protect our legal rights.

Data Retention

Your personal information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

To exercise any of these rights, please contact us at:

contact@custodiansurveyors.co.uk

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your information, please contact:

contact@custodiansurveyors.co.uk